Customer Support Portal

How To Use the MontyCloud DAY2 Features 5

• Understanding User Management
• Understanding MontyCloud Day2 Platform User Roles
• How do I create a User?
• How do I delete a User?
• Reviewing Tenant Permissions

Support 3

• How do I report a bug or file a suggestion to Montycloud from DAY2 platform?
• All that you need to know about MontyCloud's Helpdesk
• How do I create a Support ticket from Helpdesk portal?

Onboarding MontyCloud Day2 7

• Understanding Onboarding MontyCloud Day2
• Onboarding the Management or Standalone Account
• Onboarding an AWS Organization Member Account
• Configuring the Account Settings
• Onboarding Member Accounts and Verifying Status

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Permissions 2

• DAY2™ AWS IAM Permissions
• DAY2™ Azure Permissions

DAY2™ Bots 1

• DAY2™ Security Bot - Severity definition

Server Management 4

• Can I take a backup of my instance before patching?
• DAY2™ Managed Instance - Troubleshooting
• How do I scan/patch my instances via MontyCloud?
• How do I view logs of previous remote console sessions?

Reporting 1

• How do I create a compliance report for all of my instances?

Blueprints 2

• How do I launch a blueprint?
• Monthly cost estimate of a Blueprint

Single Sign-On 7

• Single Sign-On in DAY2™ (Overview)
• How to integrate with Azure Active Directory (AD)
• How to use service provider SAML 2.0 Metadata
• How to retrieve your Azure AD SAML 2.0 metadata
• Verifying your domain with DAY2

View all 7

File Storage 1

• How to use DAY2™ File Storage

Connectors 2

• How to enable MontyCloud Audit Event logging in AWS CloudTrail Lake
• How to configure the DAY2 Jira Connector

Assessments 2

• AWS Well-Architected Lens Update (April 9, 2025) - Support Article
• How to initiate a Well-Architected Framework Review

Onboarding (Legacy) 2

• How to disconnect AWS account from MontyCloud DAY2™ platform
• How to connect an AWS Organization to MontyCloud DAY2

Opportunities Report 3

• Understanding the IAM Optimization Report
• Summarizing the IAM Cost Optimization Report
• Generating the IAM Optimization Report